Privacy Policy Notice

Our Privacy Policy was last updated on 24 Oct 2020.

Policy key definitions:

The policy: This privacy policy notice is served by Mattalabs ltd. under the website []. The purpose of this policy is to explain to you how we control, process, handle, and protect your personal information. By browing this website or making use of the service, you are acknowledging that you have read our privacy policy and agree to the collection and storage of your personal data as we have outlined below.

Key principles of General Data Protection Regulation Legislation:

Our privacy policy embodies the following key principles: (a) Lawfulness, fairness and transparency; (b) Purpose limitation; (c) Data minimisation; (d) Accuracy; (e) Storage limitation; (f) Integrity and confidence; and (g) Accountability.

Your individual rights

Under the GDPR, your rights are as follows.

You can read more about your rights in details here.

You also have the right to complain to the ICO [] if you feel there is a problem with the way we are handling your data.

We handle subject access requests in accordance with the GDPR.

Information we collect

When you register for an account with one of our services, we will retain your email and account password, along with (if you choose to provide them) your full name, company name, and mobile number. While you use the Mattacloud service, we will retain any images taken during prints by the camera that you have set up to work with our service, printer source files, and printing parameters (such as filament temperature). If you are using a paid version of our services, we do not collect or store any of your credit card information (see "Payment and transactions").

Processing of your information

Under the GDPR, we control and / or process any personal information about you electronically using the following lawful bases.

The lawful basis for collection of your personal, printer, and printing information is to provide you with our service and maintain security of your account with us. We will not share any of your personal information with any third party companies.

If you are using the Beta version of Mattacloud, we may use your printer images (i.e. images, temperatures) as training data for our error detection AI. This currently falls under the sixth GDPR lawful basis clause, but will soon fall under the second clause when we implement automatic alerts for error catching into future versions of our service. You can opt out of us using your data in this way at any time by toggling the relevant button in your account preferences page.

If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant.

Internet cookies

We use cookies on this website to provide you with a better user experience. We do this by placing a small text file on your device / computer hard drive to track how you use the website, to record or log whether you have seen particular messages that we display, to keep you logged into the website where applicable, and to display relevant adverts or content.

Some cookies are required to enjoy and use the full functionality of this website.

We use a cookie control system which allows you to accept the use of cookies, and control which cookies are saved to your device / computer. Some cookies will be saved for specific time periods, where others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options.

Retention of data

Unless a longer retention period is required or permitted by law, we will only hold your data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the data be deleted. Even if we delete your data, it may persist on backup or archival media for legal, tax or regulatory purposes. Some anonymised data will be retained for internal analytical purposes in order to improve the reliability, robustness and quality of our service(s).

Data security and protection

We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement. However, no electronic storage or method of transmission over the internet is 100% secure. We strive to achieve the utmost levels of security but we cannot guarantee the absolute security of all data.

Payment and transactions

When we provide paid products / services we utilise an external, third-party services for payment processing. We do not and will not collect or retain your payment card details. Your card information is provided directly to our external payment processors whose use of your personal data is covered in their respective privacy policies. Payment processors we use are:

Changes to this policy

This policy may change from time to time. The latest effective date will be highlighted at the top of the privacy policy.

We will update this privacy policy when necessary to reflect customer feedback, changes in our programme / projects and services or legal changes. When we post changes to this policy, we will revise the date at the top of the privacy.

If there are sweeping material changes to the privacy policy or in how we will use your personal data, we will notify you either by prominently posting a notice of such changes before they take effect or by directly sending you a notification. We encourage you to periodically review this privacy policy to learn how we are processing your information.