Policy key definitions:
Key principles of General Data Protection Regulation Legislation:
Under the GDPR, your rights are as follows.
You can read more about your rights in details here.You also have the right to complain to the ICO [www.ico.org.uk] if you feel there is a problem with the way we are handling your data.
We handle subject access requests in accordance with the GDPR.
When you register for an account with one of our services, we will retain your email and account password, along with (if you choose to provide them) your full name, company name, and mobile number. While you use the Mattacloud service, we will retain any images taken during prints by the camera that you have set up to work with our service, printer source files, and printing parameters (such as filament temperature). If you are using a paid version of our services, we do not collect or store any of your credit card information (see "Payment and transactions").
Under the GDPR, we control and / or process any personal information about you electronically using the following lawful bases.
The lawful basis for collection of your personal, printer, and printing information is to provide you with our service and maintain security of your account with us. We will not share any of your personal information with any third party companies.
If you are using the Beta version of Mattacloud, we may use your printer images (i.e. images, temperatures) as training data for our error detection AI. This currently falls under the sixth GDPR lawful basis clause, but will soon fall under the second clause when we implement automatic alerts for error catching into future versions of our service. You can opt out of us using your data in this way at any time by toggling the relevant button in your account preferences page.
If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant.
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We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement. However, no electronic storage or method of transmission over the internet is 100% secure. We strive to achieve the utmost levels of security but we cannot guarantee the absolute security of all data.
When we provide paid products / services we utilise an external, third-party services for payment processing. We do not and will not collect or retain your payment card details. Your card information is provided directly to our external payment processors whose use of your personal data is covered in their respective privacy policies. Payment processors we use are: